RETURNS & EXCHANGES
DNMCITY.COM accepts returns within 30 days from date of receipt on items that are unused, unworn and have their original tags attached for a full refund or exchange.
Customer is responsible for return shipping, DNMCITY is not responsible for any shipping fees or lost/untraceable shipments.
Please include our packing slip (invoice) with your return to the following address:
PO BOX 58692
Vernon, CA, 90058, United States
Once delivered, please allow 2-4 days for us to process your return. Returns for refund will be credited back to the original form of payment.
Refunds should appear in your account within 3-5 business days after processing depending on your bank.
To exchange an item, please send an email to firstname.lastname@example.org with your order # to start the exchange process.
FINAL SALE ITEMS
Sale items marked final sale are not eligible for return or exchange.
SHIPPING ERROR & DAMAGE ITEMS
In the unlikely event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace it or accept it for a full refund. Please email email@example.com to start the process.